Return Policy

Return Policy:

We at Scelleto are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return policy within 30 days from the date of delivery.

Return Guidelines:

  1. Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

  2. Initiating the Return: To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via scelleto@gmail.com . Please provide your order number and details of the item(s) you wish to return.

  3. Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions on how to return the item(s) to us.

  4. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a fault on our part or if the item received is defective or damaged. We recommend using a trackable shipping service to ensure safe delivery.

  5. Refund Process: Once we receive your returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase within 1-3 days. Please note that shipping charges are non-refundable unless the return is due to a fault on our part.

  6. Exclusions: Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact us for clarification before initiating a return.

  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs, upon verification of the issue.

  8. Final Sale Items: Items marked as final sale are not eligible for return unless they arrive damaged or defective.

Contact Us:

If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team at scelleto@gmail.com. We are here to help you.

Scelleto reserves the right to update or modify this return policy at any time without prior notice.